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Remote Inspections

1.        The primary purpose of the Remote Inspections was originally for water heaters replaced in the same  location. However, Remote Inspections may be provided for other “like for like” situations. Please call the inspectors line (925-973-2580, option 1) to discuss the possibility of a remote inspection for other smaller “like for like,” inspections. For inspections other than Water Heaters, please check our Building Forms and Handouts page for any handouts that may be of assistance prior to the inspection.  

2.         To request a Remote Inspection, email your request to [email protected]. Please include your permit #, address and the phone number to your smart phone (land lines do not work with this process). Please specify the day you would like the inspection (M-F) and if you would like an AM (8:30-12) or PM (12-3) inspection. 

3.         You will need to have a smart phone with the capability of calling, texting, microphone, camera and location services activated. Please ensure your battery is charged over 50% prior to the inspection and make sure you have a strong signal on your device to ensure a good connection.

4.         Please note, Apple products require Safari web browser and Android products require Chrome web browser. 

5.         On the day of your inspection, between 7:30am and 8am, please call 925-973-2580 and press 1 for the Inspectors Line so that you and your inspector may arrange a smaller window for when the inspection may occur.

6.         Your inspector will call you, within the time window of the inspection, on the cell phone number you provided when choosing the virtual inspection process.

7.         Your inspector will then text you a link to connect for the virtual inspection, the text will look similar to the below picture:

  Blitzz Text

8.        Please click the link provided in the text and you will be asked for 3 separate permissions, please click ALLOW 3 times, once each for location, microphone and camera.  Make sure you have a decent WIFI or Cellular connection.

9.         You and your inspector will then be able to speak via video chat through the website on your phone and the inspector will be able to see exactly what you see on your phone screen. The inspector will then walk you through the inspection one item at a time. 

10.       If you are scheduling a Water Heater Inspection, you will be required to print and fill out the documents below prior to the Remote Inspection; the inspector will walk you through the Residential Water Heater Inspection Checklist and have you check off the completed items. The items not checked off, if any, will serve as your final correction list.  You will also need to email the Inspector the Smoke Detector and Carbon Monoxide Certification Form once the inspection is completed: