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The GovQA CRM system allows the City of San Ramon to increase citizen access to information while improving communication with citizens and meeting their demands 24/7.

How it Works

Citizens can enter a service request online at any time under the "Contact Us" link on any City web page or by clicking here Citizen Request Management System. After a request is accepted, the system calculates the request turnaround time and generates a tracking number for the citizen to follow the progress of the request online. The request is automatically routed to the appropriate city staffer who reviews the request and consequently responds. All contact with the resident is logged in the system to ensure the request or issue is addressed.

In addition to providing residents with a better tool to communicate with the city, the program provides several other benefits to City management, including the collection, tracking and archiving of requests, as well as allocating a single point of contact for each possible issue. Department managers are also able to view their entire department’s productivity and responsiveness.

: If this is an emergency, please dial 911. If this is a non-emergency request that cannot wait until business hours resume, please call Police Dispatch at (925) 973-2779. When creating an account for CRM, please create a strong and unique password for this account that only you can remember. Do not use any previously used passwords or use your unique password on more than one account. 

Note: Safari browser users must
allow cookies and cross-site
tracking to use the system.
> See configuration instructions

To Ask a Question, Make a Request, View your existing requests or check out the Frequently Asked Questions click the link below.

Citizen Request Management System (CRM)