FAQ - Police

The San Ramon Police Department is located at:

2401 Crow Canyon Road
San Ramon, CA 94583

Our front counter is open to the public Monday through Friday, from 8:00 a.m. to 5:00 p.m. (excluding holidays).

Operationally, yes. Our police officers patrol the city and respond to emergencies 24 hours a day, 7 days a week.

However, our building's public access and business office hours are limited:

• Front Counter & Business Hours: Open Monday through Friday, from 8:00 a.m. to 5:00 p.m.

• Weekends & Holidays: The front doors and business office are closed.

🚨 For After-Hours Assistance: If you arrive at the station after 5:00 p.m. and need to speak with an officer, use the red emergency call box located next to the front doors. It connects directly to our 24/7 dispatch center. As always, call 911 for immediate emergencies.

Dispatching services for the San Ramon Police Department are provided by the San Ramon Valley 9-1-1 Communications Center.

To report a crime or any suspicious activity, please call our direct dispatch line at (925) 973-2779.

Please keep these cell phone tips in mind for emergencies:

• Freeway Proximity: If you are near a freeway, a 9-1-1 call placed from a cell phone may be automatically routed to the California Highway Patrol (CHP) dispatch center in Vallejo before being transferred back to our local dispatchers.

• Direct Access Tip: We strongly recommend programming (925) 973-2779 into your cell phone. This ensures you can bypass potential routing delays and reach our local dispatch center directly.

If you see a crime actively occurring, please call 911 immediately or contact our police dispatch center at (925) 973-2779.

For non-emergency tips regarding ongoing suspicious activity or criminal behavior in your neighborhood, you can submit an anonymous report online or by email:

• Online via CRM: Submit your tip directly through the City of San Ramon Citizen Request Management (CRM) Portal .

• By Email: Send the details of the activity to police@sanramon.ca.gov .

• Keep it Anonymous: Providing your contact details (such as your name, phone number, or address) is completely optional. If you prefer to remain anonymous, simply omit your personal information from the form or email.

Yes. The San Ramon Police Department offers fingerprinting services by appointment only, Monday through Friday. Available hours vary by day.

To check availability, view dynamic fees, or schedule a session, please visit the San Ramon Police Fingerprinting Appointment Portal .

To apply for a Concealed Carry Weapon (CCW) permit as a resident or business owner within the City of San Ramon, you must submit your application online through our registration system.

• Submit an Application: Please complete the online form using the San Ramon Police CCW Permit Application Portal.

• Questions or Concerns: For inquiries regarding the city's CCW permit application process, please email the department directly at ccw@sanramon.ca.gov .

The San Ramon Police Department is committed to maintaining high standards of professional conduct. You can share your feedback—including commendations, constructive criticism, grievances, or formal complaints—by submitting a Citizen Report form.

Please use one of the following methods to share your feedback:

• Download the Form: Print and complete the San Ramon Police Department Citizen Report Form .

• In Person: Turn in your completed form at the police department front counter during regular business hours.

• By Mail: Mail your completed form directly to the Chief of Police at the department's mailing address.

• Speak with a Supervisor: If you prefer to speak directly with the on-duty watch commander right away, please contact non-emergency dispatch at (925) 973-2779.

The San Ramon Police Department administers the city's False Alarm Ordinance. This ordinance is designed to make local security systems more effective and reduce unnecessary emergency dispatches.

A "False Alarm" is the activation of any alarm system where responding police officers find no evidence of an unauthorized entry, burglary, or attempted crime on the property.

Civil Penalties and Fees

Fines are assessed based on the number of false alarms recorded within a single permit year:

For questions about managing your alarm system, reviewing fees, or updating commercial emergency contact information, please contact the department:

• By Phone: Call Jenni Vasquez at (925) 973-2761

• By Email: Contact jvasquez@sanramon.ca.gov

Yes. San Ramon Municipal Code Ordinance B7-231 establishes curfew hours for minors under the age of 18. The curfew is enforced year-round and prohibits juveniles from loitering or remaining in public places during specific hours.

Curfew Hours

• Sunday through Thursday: From 10:00 p.m. until one-half hour before sunrise the following morning.

• Friday and Saturday nights: From 12:01 a.m. (midnight) until one-half hour before sunrise the following morning.

Enforced Exceptions

A minor is exempt from curfew restrictions if they meet any of the following conditions:

• Accompanied by a parent, legal guardian, or an adult authorized by a parent or guardian.

• Completing a direct errand for a parent or legal guardian.

• Traveling directly to or from lawful employment.

• Traveling directly to or from an official school, church, theater, or community event (such as a class, meeting, dance, party, or library study session).

🚗 Note on Driver's Licenses: This municipal curfew operates independently from the provisional or graduated driver's license restrictions enforced by the California Department of Motor Vehicles (DMV).

The City of San Ramon’s Municipal Codes are local laws established to maintain community safety, property values, and a high quality of life.

The most common municipal code violations handled by the city include:

• Property Maintenance: Storage of junk, debris, litter, or overflowing garbage containers in public view.

• Vehicles and Parking: Abandoned vehicles, recreational vehicles (RVs), or boats parked in violation of local rules.

• Safety and Neighborhood Standards: Zoning and building violations, illegal signs, graffiti, and potential fire hazards.

To review the full, comprehensive legal text of all local ordinances, please browse the official City of San Ramon Municipal Code Portal .

The San Ramon Police Department does not currently offer car seat inspection or installation services.

If you need assistance ensuring your child's car seat or booster seat is installed correctly by a certified technician, please use these verified local resources:

• Find a Certified Technician: Locate a nearby inspection site or scheduled safety event using the official NHTSA Car Seat Inspection Directory .

• California Highway Patrol (CHP) Options: You can contact either the CHP Dublin Area Office or the CHP Contra Costa Area Office to see if they have a certified technician available by appointment or have an upcoming community check event scheduled.

The San Ramon Police Department contracts with Contra Costa County Animal Services to handle animal control issues, including ongoing barking dog noise complaints.

Please use the following guidelines depending on the time of day:

• During Business Hours: Contact Contra Costa County Animal Services directly at (925) 608-8400 to file a complaint. They are the agency responsible for investigating noise violations and contacting the animal's owner.

• After Hours: If a barking dog is causing a severe, immediate noise disturbance after standard business hours, you can call our 24-hour non-emergency police dispatch line at (925) 973-2779 to request that a San Ramon Police officer be dispatched to evaluate the disturbance.

For detailed information on local noise ordinances and the county's formal complaint process, please visit the official Contra Costa County Animal Services Website .

Take a survey regarding Contra Costa Animal Services.

Neighborhood Watch is a collaborative crime prevention program built on a strong partnership between the community and local law enforcement. It encourages neighbors to look out for one another, spot suspicious activity, and work together to keep our city safe.

To learn how to start or join a group on your street, please visit the San Ramon Police Neighborhood Watch Program Portal.

Yes. Any dog, cat or other animal in a park facility must be kept on a leash and under the full control of its owner at all times, per City of San Ramon Municipal Code B5-27. The fine in San Ramon is $100 for the first violation, $200 for the second and a maximum of $550 per additional violation within the same calendar year.

If you wish to let your dog run free, please visit one of these San Ramon Dog Parks with designated off-leash areas: Bark and Ride, Del Mar Dog Park, Memorial Park or the Tassajara Ridge Staging Area.

For a helpful overview of the benefits of these safety rules, you can read the city's educational resource: "10 Reasons Why Using A Leash Is A 'Doggone' No-Brainer."

Vehicle Code (VC) §23123
Prohibits all drivers from using a handheld wireless telephone while operating a motor vehicle.

Vehicle Code (VC) §23124
Motorists 18 and over may use a hands-free device. Drivers under the age of 18 may NOT use a wireless telephone or hands-free device while operating a motor vehicle .

Vehicle Code (VC) §23123.5
Writing, sending, or reading a text-based communication while driving will be against the law for all drivers in California.

The law allows a driver to use a wireless telephone to make emergency calls to a law enforcement agency, a medical provider, the fire department, or other emergency services agency.

Contact Walnut Creek Traffic Court at (925) 608-1000 for further information due to fines vary and are set by the court.

No. The violation is a reportable offense. However, DMV will not assign a violation point.

Yes, but the violation point will not be added.