Records, Property, and Evidence FAQs

To file a report, please contact our dispatch center. How you contact us depends on the urgency of the situation:

• For emergencies: Call 911 immediately.

• For non-emergencies: Call the dispatch center at (925) 973-2779.

A dispatcher will take your information and send an officer or guide you through the next steps to complete your report.

You can request a copy of a police report through the Records Division. Requests are processed in the order they are received, and the Records Division typically responds within 10 business days.

Here is how you can submit your request:

• By Phone: Call Records staff during business hours at (925) 973-2770.

• In Person: Visit the San Ramon Police Department front counter. Regular hours are Monday through Friday, from 8 a.m. to 5 p.m. (excluding holidays).

Fees and Mailing Requirements

• Fees: Copy fees are billed according to our current fee schedule .

• Mailing: If you want your report sent by mail, all processing and copy fees must be paid in advance.

⚠️ Legal Restrictions on Release: Under California Government Code Section 7923.605(a), only crime victims, their legal representatives, or their insurance carriers are legally entitled to receive copies of crime reports. If you were involved in an incident but are not the victim, please contact our office directly to learn if or when these documents can be released to you.

To check the status of your case, please call our Records staff during business hours at (925) 973-2770.

To help us find your information quickly, it is best to have the following ready when you call:

• The case number assigned to your incident.

• The name of the investigating officer.

If you do not have this information, please do not worry—our Records staff will happily look up your file and connect you with the right person.

The San Ramon Police Department does not operate a jail facility. Individuals arrested in the City of San Ramon are typically booked and housed at the Martinez Detention Facility in Martinez, California.

To check an inmate's status, view their charges, or find their bail amount, you can use the following resources:

• By Phone: Call the detention facility directly at (925) 335-4600.

• Online: Search the official Contra Costa County Inmate Locator .

For security and verification purposes, the San Ramon Police Department cannot provide warrant information over the phone.

To check the status of a warrant, you must use one of the following options:

• In Person: You can visit the San Ramon Police Department front counter during regular business hours. Please bring a valid photo ID.

• Contact the Court: You can contact the Contra Costa County Superior Court or the specific court of jurisdiction handling your case.

Note: If you choose to check in person and have an active arrest warrant, you may be taken into custody.

If your property is lost or stolen in the City of San Ramon, we encourage you to file a police report as soon as possible.

To give us the best chance of returning your items, please include:

• The manufacturer’s serial number, if you have a record of it.

• Any owner-applied markings, such as custom engravings or personalized ID numbers.

Including these unique identifiers in your report significantly increases the likelihood that we can recover your property and return it to you safely.

If you find an item in the City of San Ramon and turn it in to the police department, you have the right to fill out a Found Property Declaration. The police department will hold the item for 90 days. After that period, you can contact the Property and Evidence Division to see if the item remains unclaimed. Staff will then guide you through the next steps to claim it.

If the police department is holding your property for safekeeping, you have 60 days to claim it.

• If you need an extension: Please call or write to the Property and Evidence Division before the 60 days are up to request more time.

• If property goes unclaimed: Items that are not claimed or granted an extension within the 60-day window will be destroyed or sold at public auction.

If your property was taken as evidence due to an arrest or citation, the police department cannot release it until the District Attorney confirms that the cases for all defendants are fully resolved (adjudicated). Please note that the District Attorney may occasionally hold property longer for further investigations or appeals.

Once your property is cleared for release, please follow these steps:

• Schedule an Appointment: All property releases are done by appointment only. You can schedule yours by email at property@sanramon.ca.gov or calling (925) 973-2765.

• Bring Your Identification: You must bring a valid photo ID, such as a driver's license, passport, or military ID.

• Bring Your Case Number: Please have your specific police case file number ready when you arrive.

The San Ramon Police Department (SRPD) handles firearms in three ways: they can be confiscated as evidence, held temporarily for safekeeping, or turned in voluntarily for destruction.

Please note that legally, not all firearms can be returned to their owners. If your firearm is deemed eligible for release, you must follow this mandatory state process to retrieve it:

Have questions? Because firearm laws are highly complex, we recommend reaching out before you begin the application process. To contact the Property and Evidence Division, please send an email to property@sanramon.ca.gov.

While not all lost items are turned in to the police department, we keep a public list of items currently in our possession. Please select the link below to view our found property database.

This list is updated frequently. Found items will remain on the page for up to 90 days, or until they are successfully returned to their rightful owners.

• View Currently Held Found Property

If you do not see your item on the list, you can always contact us directly for more information:

Property and Evidence Division

• Phone: (925) 973-2765

• Email: property@sanramon.ca.gov