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 City Services

In response to the latest State and County Health Orders, the following changes are in effect for the City of San Ramon services.

Public counters at City Hall, the Permit Center and Police Department are currently open to the public.

Many services are available over the phone or online—please see below for an updated list.

For questions about specific programs or services, each department can be contacted at the numbers  below during regular business hours (Mon–Fri, 8:30 a.m.–5 p.m.).

City Hall & Administrative Services

The public counter at City Hall is currently open.

  • Passport appointments are cancelled / postponed
  • School Tours of City Hall are cancelled / postponed
  • Government 101 is cancelled / postponed

City Hall & Administrative Services: (925) 973-2500

Official Meetings (City Council & Committees)

City Council Meetings & Sub-Committees will continue as scheduled, with the following changes:

Questions about City Council & Committees: (925) 973-2500

Parks and Community Services

Information on Parks and Community Services current and upcoming programs and events can be found at

  • All City recreation facilities are open for normal operations.

  • Dougherty Valley Aquatic Center and the San Ramon Olympic Pool are open for lap swimming and recreation swim. Click here to learn more.

  • Teen Centers will open for the 2021-2022 school year.

  • San Ramon Library and Dougherty Station Library are open for normal operations services. More information on library services is available at

  • The Skate Park at Central Park is open.

  • Tennis courts and outdoor basketball courts are open.

  • All picnic areas are available for rent by contacting Travis Russey at [email protected].

  • Public playgrounds are open.

  • All dog parks are open.

  • All City parks and public bathrooms are open.

  • All trails remain open.

  • The following services are available online:

Questions for Parks and Community Services: (925) 973-3200


Community Development Department

The public counter at the San Ramon Permit Center is currently open, with phone and video appointments also available.

  • Virtual Appointments are available—to schedule a virtual appointment, call (925) 973-2574.

  • Appointments are required for in-person visits to the Permit Center to avoid wait times—to schedule an appointment, click here.

Building and Safety Services

  • Minor Permit Processing:
    Minor Permit Application Submittals:
    Submittal of minor permit application (water heater, furnace, HVAC, windows, etc.) that can be submitted by fax (925-838-2821) on letter sized paper (8.5 x 11) or by email ([email protected]) will require the permit application and supporting documents. The Standard Permit Application, Credit Card Authorization Form, Energy Forms and additional information can be found here.

  • Plan Submittals for Residential and Commercial remodels, additions and new buildings:
    Electronic Plan Checks: All plan checks will be processed electronically. The electronic plan check submittal links are as follows:

    Residential or Commercial Plan Submittals
Questions for Building Services: (925) 973-2580 or [email protected]

Planning Services

Planning Services continues to accept and process development applications online via email or a web portal, or via US mail. Applications will be electronically referred to the various departments and agencies for review and comment.

  • Business License Submittal:
    Please complete the Business License Application, including the payment information on page 4. Email the completed application and any necessary supporting information to [email protected]. If you have questions or problems submitting, call (925) 973-2560 for support.

    Click here for Business License Forms

  • Planning Applications
    Download and complete the required applications, provide digital copies of plans or other required materials, and a completed a credit card authorization form for payment. Email the completed forms, plans, and support materials to [email protected]. If you have questions or problems submitting, please call (925) 973-2560 to speak with a planner.

    For large applications, a Dropbox link may be required. In these situations, please coordinate with a staff planner directly at [email protected] or (925) 973-2560.

    Planning Application and Forms 
    Planning Fees
    Credit Card Authorization

Questions for Planning Services: (925) 973-2560 or [email protected]


Engineering Services

Engineering Services will be available by phone, email or web for:

  • Encroachment Permits (925-973-2692 for inspection appointment)
  • Transportation Permits
  • Any applications submitted or in process with the Division
  • All essential encroachment permit inspections will be performed to keep the rights-of-way safe and utility services operating
  • All projects under construction will continue if considered essential for the benefit of the public, enforcing all protocols listed in the Order.

Questions for Engineering Services: (925) 973-2670


Public Services

  • Public Services staff will respond to all calls received by public to maintain safety
  • All traffic signal operations will be monitored, maintained, and addressed by staff
  • Maintenance Contractors (i.e. landscape, janitorial, tree service, aquatics) will continue their services with staff oversight
  • All Citizen Request CRMs submitted will be reviewed, addressed, and responded to
  • Street Sweeping will continue as currently scheduled
  • Staff will continue to be on-call after hours through Police Dispatch to respond to any Public Works calls. The non-emergency dispatch number is (925) 973-2779
  • Garbage and Recycling
    Collection of solid waste, recyclables, and organics will continue uninterrupted and on schedule. Please remember to set your carts out for collection before 5:30 a.m. on your regular collection day.

    Neighborhood Clean-up Days will also continue as scheduled:

    If you have a question about your garbage and recycling services, please contact ACI at (925) 380-9480 or at [email protected]. If they are not able to answer your question, please contact the City of San Ramon Public Works Dept. at (925) 765-0010.

    For more information and updates please visit
Questions for Public Services: (925) 973-2800


Transportation Services

  • The City of San Ramon has reinstated Clipper Cards sales at City Hall.
  • The GoSanRamon! on-demand transportation service will remain as is, including the discount.
  • County Connection is still running, but routes have been impacted by COVID-19. Please see the County Connection website for updates.
  • For 511 Contra Costa updates, visit the 511 Contra Costa website
  • BART updates, including trip planning, are available on the BART website.
    *Monthly permit parkers who are not using their spaces due to the Shelter in Place order may request a credit back to their payment method on file for the month of April, and any subsequent periods if the shelter in place order is extended. Click here for more information.
  • Bike Locker Rentals at the San Ramon Transit Center have been reinstated. To lease a locker, contact the Transportation Services Division at 973-2650.

Questions for Transportation Services: (925) 973-2650
Questions for County Connection: (925) 676-7500


Police Department

The public counter at the Police Department is currently open, with the following Police Department Services available by phone or email:

  • General Information
  • Filing a Police Report
  • Filing an Accident Report
  • Public Records Requests
  • Non-Emergency Patrol Requests
  • Fingerprinting Services
  • Pharmaceutical Disposal
  • Clearance Letters
  • Vehicle Releases
  • Property Releases

The following Police Department Services are cancelled/postponed until further notice:

  • Ride Alongs
  • Station Tours
  • Citizens Police Academy

Questions for the Police Department: (925) 973-2700


Additional Information and Resources:

Latest update from City Manager Joe Gorton

Previous COVID-19 updates from the City of San Ramon