Please contact ACI at (925) 380-9480 or BillingSR@alamedacountyindustries.com with questions about your garbage bill. You can also manage your ACI account on-line at www.sanramonrecycles.com.
Garbage rates did not increase when ACI began providing service on October 1, 2019. When a new garbage contract begins, any rate increase would normally take effect from the first date of service. However, ACI agreed to delay their rate increase for 3 months until January 1, 2020 so that San Ramon could stay on a January-December rate schedule. Rates are adjusted every 12 months. ACI’s first rate increase will take effect January 1, 2020 and rates can’t go up again until January 1, 2021.
The 2020 rate increase is a one-time large increase at the beginning of the contract. Annual rate increases for the rest of ACI's 15-year contract are limited by the contract and are anticipated to be much smaller
The 2020 rates were set through a competitive Request for Proposals (RFP) process. All four cost proposals that the City received (including one from Waste Management) were significantly higher than the 2019 garbage rates. Rates would have increased significantly no matter which proposer the City selected. Keeping the old rates was not an option, even if the City had kept Waste Management.
The following rates will be effective for January 1 through December 31, 2020.
Click on each description below to see the rates. Click on the description again to close the window.