Frequently Asked Questions

Why did the Street Sweeper skip my home today? 

• A parked car may have been blocking the area.  Street sweepers require two car lengths, one before and one after parked vehicles, to swing out and around a parked car.  The City of San Ramon does not have a general parking ordinance regarding parking on street sweeping days.
  
  

• Trees were hanging too low.  Low hanging trees can damage our street sweepers and must be trimmed to accommodate a 14' 6" clearance.
  
  

• There was a large pile of debris in the gutter.  Large piles of debris can hide items that damage the sweeper and are avoided by the sweeper operator.  This includes piles of leaves.  Leaves should be picked up and placed in a green waste container.  Please remember that raking leaves into the street is considered illegal dumping.
  
  

• It was an observed holiday.  The City of San Ramon observes 11 holidays each year.  Your street will be swept on the next scheduled sweep day after the holiday.  In addition, the City of San Ramon does not sweep on rainy days because we use vacuum sweepers that will become filled with water.  As a result, your street will be swept on the next scheduled sweep day.

My streetlight is out, or on all day, what do I do?

The Public Services Department performs quarterly checks of all streetlights in the City to locate any problems.  We do know that problems arise and we may be unaware of it.  Your assistance in pinpointing these problems is greatly appreciated.  If you have a streetlight problem to report, please locate the pole number.  Please use the street address and the pole number when calling the Public Services Department at (925) 973-2800 or when completing a CRM service request. Our staff will inspect the problem and repair the light if it is owned by the City of San Ramon.  If it is owned by PG&E, then a service request will be sent to them.

I noticed a traffic signal light is burned out.  Who should I call?

If a traffic signal light is not functioning, please contact the Public Services Department at (925) 973-2800 during normal business hours (8:30 am - 5:00 pm).  For after hours, or on weekends, you can contact the City of San Ramon Police Services non-emergency dispatch at (925) 973-2779.

How do I report graffiti?

The City of San Ramon makes every effort to remove graffiti as promptly as possible from public property, and the right of way. Graffiti located on private property is the responsibility of the property owner.  You can report graffiti by calling the Public Services Department at (925) 973-2800 or by completing a CRM service request

There is a dead animal in the street, how can I get it removed?

The City of San Ramon and the Contra Costa County Animal Control work together to remove dead animals from our roadways.  You can contact the Public Services Department at (925) 973-2800 or call Animal Control directly at (925) 335-8300.

How do I find out the condition of the playing fields at San Ramon parks?

The Parks Maintenance staff maintains a field hotline that announces field conditions and closures.  For recorded information, call the hotline at (925) 973-2817.  During periods of rain, the hotline is updated at 2:00 p.m. on weekdays, and as necessary on weekends, beginning at 7:00 a.m.

How do I get my sidewalk repaired?

The Public Services Department is the first stop towards getting your sidewalk repaired.  Staff will inspect any complaint received regarding a problem with a sidewalk.  Repairs that we make can range from grinding lifted areas or patching irregularities to eliminating trip hazards.  Major or permanent repairs are performed as part of the Sidewalk Replacement Program, which is managed by the City's Engineering Services.  You can report sidewalk problems by calling the Public Services Department at (925) 973-2800 or by completing a CRM service request.

How do I get a pothole repaired?

You may call the Public Services Department at (925) 973-2800 or complete a CRM service request to report a pothole.  The City is proactive in repairing potholes, and routinely performs repairs.  Your assistance is appreciated; if you see a pothole, contact the Public Services Department and report the location.  We will dispatch a repair crew to the site and make any needed repairs. 

How often are the storm drains cleaned?

The City schedules a crew to clean all storm drains each year prior to the rainy season to help ensure proper flow of water runoff.  Please remember that these storm drains drain into the creeks and ocean.  Never put anything into the drain that is harmful to the environment, this includes motor oil, coolant, pesticides, herbicides or other organic materials.  Always dispose of these items properly.  For information regarding Household Hazardous Waste (HHW), please contact the Central Contra Costa County Sanitary District HHW Hotline at 800-646-1431 or visit the Central Contra Costa Sanitary District Web Site.

There is a problem with the play equipment at my local park.  What should I do?

The City of San Ramon strives to keep the play equipment safe and fun for all of our younger residents.  To accomplish this, all play equipment is inspected frequently for loose parts and other safety issues.  If you notice any problems, please contact the Public Services Department at (925) 973-2800 or complete a CRM service request. If you see a Parks Maintenance worker nearby, let him or her know about the problem.

The restroom at the park is in need of repair or cleaning.  Who takes care of this?

The Parks Maintenance Staff maintains all 15 restroom facilities located in our parks.  The restrooms are cleaned and checked daily.  If you see something broken, lighting that does not work, overflowing trash cans or any other issue that needs attention, please contact the Public Services Department at (925) 973-2800 or complete a CRM service request.

publicservices@sanramon.ca.gov
5000 Crow Canyon Rd, San Ramon, CA  94583
Phone: (925) 973-2800
After hours: (925) 973-2779
Fax: (925) 735-7822