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 Suspicious Mail/Package Procedures

suspicious mail

How to identify Suspicious Letters and Packages:

  • Excessive postage

  • Handwritten or poorly typed addresses

  • Incorrect titles

  • Title, but no name

  • Misspellings of common words

  • Oily stains, discolorations, or odors

  • No return address

  • Excessive weight

  • Protruding wires or aluminum foil

  • Lopsided or uneven envelope or package

  • Excessive security material such as tape, string, etc..

  • Visual distractions

  • Ticking sound

  • Marked with words "Personal" or "Confidential"

  • Shows a city or state in the postmark that does not match the return address

  • Powdery substance felt through or appearing on the package or envelope

What to do if you suspect a letter or package is tainted:
  1. Treat item as a hazardous material.

  2. lettersDo not open, shake, sniff, touch, taste, or look closely at the contents.

  3. Put item down

  4. Place something over it (e.g. trash can, paper, etc...)

  5. LEAVE the room and CLOSE the door.

  6. Isolate the area and deny entry

  7. Immediately wash your hands with soap and water.

  8. Promptly call 973-2779

  9. Make a list of all persons who were in the room when the item was identified as being suspicious

 


City of San Ramon Logo

police@sanramon.ca.gov
2220 Camino Ramon, San Ramon, CA  94583
Business Office: (925) 973-2700
Records: (925) 973-2770
Emergency:  9-1-1
Police Non-Emergency Dispatch: (925) 973-2779
Fax: (925) 830-0674