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QUALITY ASSURANCE PROGRAM
ANNUAL SURVEY RESULTS JULY 2010 – JUNE 2011

Purpose and Scope
The purpose of this program is to assure that the San Ramon Police Department is providing the highest quality service to all persons that we contact. It is accompanied by continual interaction to solicit feedback from the community we serve.

Gathering Results
Supervisors of all employees of the San Ramon Police Department periodically initiated contact with citizens that interacted with our employees. The contact was made by the supervisors no less than two times per month, per employee and was conducted on a random basis.
The contact serves the following purposes:

  1. Allows supervisors to identify areas of improvement and specific topics for additional training
  2. Identifies employees who regularly provide exemplary service
  3. Establishes a benchmark/status report of the public’s perception of the San Ramon Police Department

Throughout the fiscal year July 2010 – June 2011 (the fourth year of the program), the supervisors of the San Ramon Police Department completed 649 quality assurance surveys with random citizens who interacted with the San Ramon Police Department. Thirty-nine Police Officers were reviewed throughout the survey process.
The questionnaire allowed respondents to rate their experience with each officer as: very satisfied, satisfied or dissatisfied. Citizens were also asked if there was anything that could be done to improve the service of the San Ramon Police Department, and if they wanted to provide additional comments.

QUALITY ASSURANCE PROGRAM RESULTS

Of the 649 surveys collected, 46% (301) responded very satisfied, 53% (342) responded satisfied and just 1% (6) responded dissatisfied.


QA chart

WHAT THE COMMUNITY HAD TO SAY ABOUT THE SAN RAMON POLICE DEPARTMENT:

  • “They were outstanding, and do an excellent job. I appreciate the follow up call.”
  • “I was a wreck. Those guys calmed me down. They caught the guys. I was impressed.”
  • “I would really like to thank you. I feel really safe with you guys.”
  • “The officers went above and beyond. Terrific. The officer was spectacular. Had a good sense of humor.”
  • “Everything was good. Thank you for the quick response.”
  • “You guys are great! Extremely thorough. Got here real fast and were on it.
  • “Thank you so much. You guys were awesome. Thank you for catching the bad guys.”
  • “I appreciate the officers’ attention to detail and the very professional, caring manner in which this very trying situation was handled.”
  • “The SRPD officers are very thorough and experienced. It is very comforting to me and my family.”
  • “He did a really good job. It was a very busy day and I had to wait a bit before I met with the officer. I didn’t mind waiting and once we did meet up, he was very good. Thank you.”

 

  
We provide efficient delivery of quality public services that are essential to those who live and work in San Ramon.
2401 Crow Canyon Rd, San Ramon, CA 94583 | Map | Phone (925) 973-2700 | After Hours Non-emergency Dispatch (925) 973-2779