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San Ramon LogoQuality Assurance Program

Purpose and Scope
The purpose of this program is to assure that the San Ramon Police Department is providing the highest quality service to all persons that we contact. It is accompanied by continual interaction to solicit feedback from the community we serve.

Gathering Results
Supervisors of all employees of the San Ramon Police Department periodically initiated contact with citizens that interacted with our employees. The contact was made by the supervisors approximately two times per month, per employee and was conducted on a random basis.

The contact serves the following purposes:

  1. Allows supervisors to identify areas of improvement and specific topics for additional training
  2. Identifies employees who regularly provide exemplary service
  3. Establishes a benchmark/status report of the public’s perception of the San Ramon Police Department

Throughout 2016, San Ramon Police Department supervisors completed 467 quality assurance surveys with random citizens who interacted with the department.

The questionnaire allowed respondents to rate their experience with each officer as: very satisfied, satisfied or dissatisfied. Citizens were also asked if there was anything that could be done to improve the service of the San Ramon Police Department, and if they wanted to provide additional comments.

If you would like to fill out a Citizen Report Form, click here to provide:

  • Commendations
  • Constructive Criticism
  • Grievances/Complaints
  • Information


Of the 467 surveys collected, 47% (252) responded very satisfied, 53% (215) responded satisfied and no one responded they were unsatisfied.

SRPD QA 2016

  • “He exceeded every possible expectation.” - from a parent after Officer Danielson spoke to her children about bicycle safety.
  • "Thank him for listening (to me) and not judging."
  • "I'm so thankful for the job your officers do everyday."
  • "The officers were very helpful and professional."
  • "Officer Echelmeier did a good job." - from the husband of a DUI suspect.
  • "Officer Hartman is an amazing officer and I appreciate al the follow up he did."



We provide efficient delivery of quality public services that are essential to those who live and work in San Ramon.
2401 Crow Canyon Rd, San Ramon, CA 94583 | Map | Phone (925) 973-2700 | After Hours Non-emergency Dispatch (925) 973-2779