Skip To Content

Contact Us

EMERGENCY: DIAL 9-1-1
2401 Crow Canyon Rd
San Ramon
CA
Business Phone(925) 973-2700
Fax(925) 838-2925

Purpose and Scope
The purpose of this program is to assure that the San Ramon Police Department is providing the highest quality service to all persons that we contact. It is accompanied by continual interaction to solicit feedback from the community we serve.

Gathering Results
Supervisors of all employees of the San Ramon Police Department periodically initiated contact with citizens that interacted with our employees. The contact was made by the supervisors approximately two times per month, per employee and was conducted on a random basis.

The contact serves the following purposes:

  1. Allows supervisors to identify areas of improvement and specific topics for additional training
  2. Identifies employees who regularly provide exemplary service
  3. Establishes a benchmark/status report of the public’s perception of the San Ramon Police Department

Throughout 2019, San Ramon Police Department supervisors completed 475 quality assurance surveys with random citizens who interacted with the department.

The questionnaire allowed respondents to rate their experience with each officer as: very satisfied, satisfied or dissatisfied. Citizens were also asked if there was anything that could be done to improve the service of the San Ramon Police Department, and if they wanted to provide additional comments.

If you would like to fill out a Citizen Report Form, click here to provide:

  • Commendations
  • Constructive Criticism
  • Grievances/Complaints
  • Information

ANNUAL SURVEY RESULTS 2019

Of the 475 surveys collected, 63% (299) responded very satisfied, 37% (176) responded satisfied and no one (0%) responded they were unsatisfied.



WHAT THE COMMUNITY HAD TO SAY ABOUT THE SAN RAMON POLICE DEPARTMENT:

  • “The cop was fair and cool with me.” - Subject arrested on a warrant.
  •  “Officer Benjamson was great. We could not have asked for more under the circumstances.” - In response to a welfare check.
  • “I wish I was treated this well by all police officers.” Shoplifting suspect.
  • “Officer Medina was great!” - Reporting party.
  • A potential fraud victim said she “couldn’t be happier with Officer Goyich,” and his willingness to help.
  • "They (the officers) did a great job and the follow up was great.” - Victim of a vehicle burglary.
  • "Officer Ryan was very genuine and really cared about my feelings.” - Victim of a vehicle burglary.