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 City Services

In response to the latest Public Health Order from Contra Costa County Health Services (CCHS), the following changes will be effect for the City of San Ramon services through May  3, and may be extended based on future public health directives.

All City facilities are now closed to the public, including City Hall, all Community Centers, the Permit Center and Police Department. Some services are still available over the phone or online.

For questions about specific programs or services, each department can be contacted at the numbers  below during regular business hours (M–F, 8:30 a.m.–5 p.m.).


City Hall & Administrative Services

  • Passport appointments are cancelled / postponed until after May 3
  • School Tours of City Hall are cancelled / postponed until after May 3
  • Government 101 is cancelled / postponed until after May 3

City Hall & Administrative Services: (925) 973-2500

Official Meetings (City Council & Committees)

  • City Council Meetings & Sub-Committees will continue as scheduled, with the following changes, through May 3:
  • All non-Council committees are cancelled / postponed until after May 3.

Questions about City Council & Committees: (925) 973-2500

 

Parks and Community Services

  • All Parks and Community Services events, recreation programs, and aquatic programs are cancelled / postponed until after May 3. Refunds will be issued for all missed programs.

  • All City Recreation Facilities including the San Ramon Community Center, Dougherty Station Community Center, Amador Rancho Community Center, Alcosta Senior and Community Center, San Ramon Olympic Pool, Dougherty Valley Aquatic Center, Dougherty Valley Performing Arts Center, Pine Valley Gymnasium and Iron Horse Gymnasium are closed to the public through May 3.
  • Teen Centers are closed until schools open again
  • San Ramon Library, Dougherty Station Library and all Contra Costa Libraries will be closed until further notice. Book drops will remain open, but as materials can carry viruses for several days, patrons are encouraged to keep items until the re-libraries reopen. The Library will automatically extend due dates on all materials. All overdue fines were eliminated in 2019 and no other negative consequences will result from late items during this closure. Patrons are encouraged to use library services available online including access to eBooks and eAudiobooks with Overdrive/Libby, Enki eBooks, streaming movies through Kanopy and Video Storytime. For questions about Library services or account information, contact the library via Chat Mon–Fri, 10 a.m.–5 p.m. or call (800) 984-4636.
  • The Skate Park at Central Park is closed
  • All picnic areas, tennis courtsbasketball courts, and playgrounds are closed
  • All dog parks are closed
  • All other City parks and public bathrooms remain open; those who visit parks should maintain social distancing of 6 feet, and practice recommended hand washing measures.
  • All trails remain open; those who use trails should be sure to maintain social distancing of 6 feet, and practice recommended hand washing measures. 
    To remind hikers of social distancing requirements, signs have been posted at major trailheads and dog parks, including West Alamo Creek Trail, Monarch Loop Trail, Summerwood Loop Trail, Bollinger Canyon Road Trail, Dougherty Valley Ridge Trail, Tassajara Ridge Trail, Greyfox Trail, Rolling Hills Trail, Alamo Creek Trail, Red Willow Loop Trail, and dog parks at Del Mar, Memorial, Bark and Ride, and Tassajara Ridge Staging Area.
  • The following services are still available:
    - Online Registration
    - Online ticket sales
    - Program and Park Information
    - Facility Rental Information
    - Senior Nutrition Program
  • Senior Hotline: In order to support San Ramon Seniors who must remain home during the current public health order, the City of San Ramon has set up a Senior Hotline at (925) 973-3250. Seniors can call this number Monday-Friday, 8:30 a.m.—5 p.m., to:
    - Sign up for meal delivery through the Senior Nutrition Program
    - Let us know what else you need so that we can figure out how to help

    For more information on Senior Care Resources during this time, click here.

  • Senior Nutrition Program: Seniors ages 60+ should call (925) 973-3250 by noon on the previous business day to request lunch for the following day. A seven day meal pack will be delivered on Tuesdays only, after 12pm. For more information, click here.

  • Interested in volunteering to help Seniors?
    Click here to sign up as a City Lights volunteer, and select the “Sign Up” button next to the COVID-19 Community Response program. As needs within our community are identified, volunteers will be notified of opportunities to help.

Questions for Parks and Community Services: (925) 973-3200

 

Community Development Department

Building and Safety Services

  • Inspections:
    Have questions about what types of construction may continue during the "stay at home" public health order? Read Contra Costa County's FAQs (see Pages 9–10)
  • Minor Permit Processing:
    Minor Permit Application Submittals:
    Submittal of minor permit application (water heater, furnace, HVAC, windows, etc.) that can be submitted by fax (925-838-2821) on letter sized paper (8.5 x 11) or by email (permits@sanramon.ca.gov) will require the permit application and supporting documents. The Standard Permit Application, Credit Card Authorization Form, Energy Forms and additional information can be found here.

  • Plan Submittals for Residential and Commercial remodels, additions and new buildings:
    Electronic Plan Checks: All plan checks will be processed electronically. The electronic plan check submittal links are as follows:

    Residential Plan Submittals

    Commercial Plan Submittals

Questions for Building Services:
(925) 973-2580 or BuildingPublic@sanramon.ca.gov

 

Planning Services

Planning Services will continue to accept and process development applications online via email or a web portal, or via US mail. Applications will be electronically referred to the various departments and agencies for review and comment.

  • Business License Submittal:
    Please complete the Business License Application, including the payment information on page 4. Email the completed application and any necessary supporting information to planning@sanramon.ca.gov. If you have questions or problems submitting, call (925) 973-2560 for support.

    Click here for Business License Forms

  • Planning Applications
    Download and complete the required applications, provide digital copies of plans or other required materials, and a completed a credit card authorization form for payment. Email the completed forms, plans, and support materials to planning@sanramon.ca.gov. If you have questions or problems submitting, please call (925) 973-2560 to speak with a planner.

    For large applications, a Dropbox link may be required. In these situations, please coordinate with a staff planner directly at planning@sanramon.ca.gov or (925) 973-2560.

    Planning Application and Forms 
    Planning Fees
    Credit Card Authorization

Questions for Planning Services: (925) 973-2560 or planning@sanramon.ca.gov

 

Police Department

The following Police Department Services are still available by phone or email:

  • General Information
  • Filing a Police Report
  • Filing an Accident Report
  • Public Records Requests
  • Non-Emergency Patrol Requests

The following Police Department Services are cancelled/postponed until further notice:

  • Pharmaceutical Disposal
  • Ride Alongs
  • Station Tours
  • Fingerprinting Services
  • Clearance Letters
  • Citizens Police Academy

The following Police Department Services will be provided by appointment only:

  • Vehicle Releases
  • Property Releases

    Questions for the Police Department: (925) 973-2700

     

    Engineering Services

    Engineering Services will be available by phone, email or web for:

    • Encroachment Permits (925-973-2692 for inspection appointment)
    • Transportation Permits
    • Any applications submitted or in process with the Division
    • All essential encroachment permit inspections will be performed to keep the rights-of-way safe and utility services operating
    • All projects under construction will continue if considered essential for the benefit of the public, enforcing all protocols listed in the Order.

    Questions for Engineering Services: (925) 973-2670

     

    Public Services

    • Public Services staff will respond to all calls received by public to maintain safety
    • All traffic signal operations will be monitored, maintained, and addressed by staff
    • All City Parks will remain open and will be monitored by a core staff 3 days a week and perform basic maintenance, and will address immediate issues
    • The Skate Park at Central Park will be closed
    • Maintenance Contractors (i.e. landscape, janitorial, tree service, aquatics) will continue their services with staff oversight
    • All Citizen Request CRMs submitted will be reviewed, addressed, and responded to
    • Street Sweeping will continue as currently scheduled
    • Staff will continue to be on-call after hours through Police Dispatch to respond to any Public Works calls. The non-emergency dispatch number is (925) 973-2779

    • Garbage and Recycling
      Collection of solid waste, recyclables, and organics will continue uninterrupted and on schedule. Please remember to set your carts out for collection before 5:30 a.m. on your regular collection day.

      Neighborhood Clean-up Days will also continue as scheduled: https://www.sanramonrecycles.com/cleanup/

      Check out tips on How to Protect Your Garbage / Recycling technicians during COVID-19 from the National Waste and Recycling Association

      If you have a question about your garbage and recycling services, please contact ACI at (925) 380-9480 or at info@AlamedaCountyIndustries.com. If they are not able to answer your question, please contact the City of San Ramon Public Works Dept. at (925) 765-0010.

      For more information and updates please visit sanramonrecycles.com.
    Questions for Public Services: (925) 973-2800

     

    Transportation Services

    • The City of San Ramon has suspended sales of Clipper Cards at City facilities until further notice.
    • Public Transit service, provided by County Connection, will continue with normal schedules for fixed route and express bus service (with the exception of the 600 school series routes, which will not operate until further notice).
    • County Connection paratransit service will remain as is.
    • The GoSanRamon! On Demand Transportation Service will remain as is.
    • Please check the County Connection website for updates

    Questions for Transportation Services: (925) 973-2650
    Questions for County Connection: (925) 676-7500

     

    Health Recommendations:

    Remember, the best way to protect yourself and your loved ones is to:

    • Wash your hands often with soap and water for at least 20 seconds
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol
    • Avoid touching your eyes, nose, and mouth
    • Cover your cough or sneeze with a tissue or the inside of your elbow
    • Stay home if you are sick, except to get medical care
    • Avoid close contact with others, especially those who are sick
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
    • Only use a face mask if you are showing symptoms of COVID-19, to help prevent the spread of the disease to others. Face masks are also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).

    Additional Information and Resources:

    Latest Updates from Contra Costa County Health Services

    Prevention information from CCHS

    CDC Information on COVID-19 Transmission

    CDC Resources for Home

    CDC Resources for Work

    List of EPA-Approved Cleaning Products

    California Gov Newsom Declares State of Emergency

     

     

    Latest update from City Manager Joe Gorton

    Previous COVID-19 updates from the City of San Ramon