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Use the Automated Response System, (925) 973-2582

The City of San Ramon’s Interactive Voice Response (IVR) system and automated permit Tracking System provide callers with 24-hour access to schedule inspections, cancel inspections or check the Plan Check status. Inspection request and inspection information are available 24 hours a day through the IVR system.

To operate this system, you will need the following:

  • Touch Tone phone
  • Permit Number
  • Contact Phone Number
  • Inspection Request Code

To Use the Automated Response System, Call (925) 973-2582 and select from the following options:

To Schedule an Inspection
  • Press 1 from Main Menu
  • Enter Permit Number (6-Digit)
    • Permit number 15-9999 would be entered as 159999. The system will read back the permit number. If correct, press #.
  • Select Permit Type
    • # 1 – Building (most inspections are scheduled here)
      Hear Address
      Enter 3-Digit Inspection Code
      Choose Day of Inspection (See list)
      Choose Preferred Inspection Time (Note: Times are not guaranteed.)
      - Press 1 for Anytime, Press 2 for AM, or Press 3 for PM
  • Hear Confirmation Number for Inspection.
    • Press 1 to End Call
    • Press 2 to Schedule another Inspection on this Permit
    • Press 3 to Schedule an Inspection on another Permit
    • Press 4 to Return to Main Menu
  • Call (925) 973-2580, then select option 1 (Inspectors) between 7:30 a.m. - 8:00 a.m. on Monday to Friday to check on inspection time frame.

Note: Residential rough frame does not include electrical, plumbing, mechanical, shower pan and fireplace. When scheduling, please select all that apply.

To Cancel an Inspection
  • Press 2 from Main Menu
  • Enter Permit Number (6-Digit)
    • Permit number 15-9999 would be entered as 159999. The system will read back the permit number. If correct, press #.
  • Select Permit Type
  • Get a List of Inspections that caller can cancel
  • Hear Address
    • Press 1 to Cancel Inspection
    • Press 2 to Hear Next Inspection
    • Press # to Return to the Main Menu
  • Hear Cancellation Message
    • Press 1 to Hear Confirmation Number and End All
    • Press 2 to Cancel another Inspection on this Permit
    • Press 3 to Cancel an Inspection on another Permit
    • Press 4 to Return to Main Menu.
To Obtain Inspection Results
  • Press 3 from Main Menu
  • Enter Permit Number (6-Digit)
    • Permit number 15-9999 would be entered as 159999. The system will read back the permit number. If correct, press #.
  • Enter Permit Type (Building, Electrical, Plumbing, Mechanical)
  • Last Inspection Results will be played.
    • Press 1 to Hear the Previous Results
    • Press 2 to Exit Inspection Results Menu
    • Press 1 to End Call
    • Press 2 to Repeat these Results
    • Press 3 to Hear Results on a Different Permit
    • Press 4 to Return to Main Menu
    • Press 9 to Repeat this Menu
To Obtain Plan Review Status/Comments
  • Press 4 from Main Menu
  • Enter Permit Number (6-Digit)
    • Permit number 15-9999 would be entered as 159999. The system will read back the permit number. If correct, press #.
  • Hear Site Address
  • Hear Plan Check Stops and Status
    • Press 5 to Receive a Fax with this Information (Please enter your 10-Digit Fax Number)
    • Press 1 to End this Call
    • Press 2 to Repeat these Results
    • Press 3 to Hear Results on a Different Application
    • Press 4 to Return to Main Menu
    • Press 9 to Repeat this Menu