Home City Council Departments Services Calendar Contact Us Search
Telephone
Police Department

 

San Ramon LogoBuilding Inspection Scheduling and IVR

Automated Inspection Request and Permit Status Information System

System Introduction

The City of San Ramon’s Interactive Voice Response (IVR) system and automated permit Tracking System provide callers with 24-hour access to schedule inspections, cancel inspections or check the Plan Check status. Inspection request and inspection information are available 24 hours a day through the IVR system. 

To operate this system, you will need the following:

  • Touch Tone phone
  • Permit Number
  • Contact Phone Number
  • Inspection Request Code

To Use the Automated Response System, Call (925) 973-2582 and Select/click on the following options. Scroll within the window to read all instructions:

TO SCHEDULE AN INSPECTION, PRESS 1

To Schedule an Inspection, Call (925) 973-2582

  • Press 1 from Main Menu
  • Enter Permit Number (6-Digit)
    • Permit number 15-9999 would be entered as 159999. The system will read back the permit number. If correct, press #.
  • Select Permit Type
    • # 1 – Building (most inspections are scheduled here)
      Hear Address
      Enter 3-Digit Inspection Code
      Choose Day of Inspection (See list)
      Choose Preferred Inspection Time (Note: Times are not guaranteed.)
      - Press 1 for Anytime, Press 2 for AM, or Press 3 for PM
  • Hear Confirmation Number for Inspection.
    • Press 1 to End Call
    • Press 2 to Schedule another Inspection on this Permit
    • Press 3 to Schedule an Inspection on another Permit
    • Press 4 to Return to Main Menu
  • Call (925) 973-2580, then select option 1 (Inspectors) between 7:30 a.m. - 8:00 a.m. on Monday to Friday to check on inspection time frame.

Note: Residential rough frame does not include electrical, plumbing, mechanical, shower pan and fireplace. When scheduling, please select all that apply.

 

TO CANCEL AN INSPECTION, PRESS 2

To Cancel an Inspection, Call (925) 973-2582

  • Press 2 from Main Menu
  • Enter Permit Number (6-Digit)
    • Permit number 15-9999 would be entered as 159999. The system will read back the permit number. If correct, press #.
  • Select Permit Type
  • Get a List of Inspections that caller can cancel
  • Hear Address
    • Press 1 to Cancel Inspection
    • Press 2 to Hear Next Inspection
    • Press # to Return to the Main Menu
  • Hear Cancellation Message
    • Press 1 to Hear Confirmation Number and End All
    • Press 2 to Cancel another Inspection on this Permit
    • Press 3 to Cancel an Inspection on another Permit
    • Press 4 to Return to Main Menu.
TO OBTAIN INSPECTION RESULTS, PRESS 3

To Obtain Inspection Results, Call (925) 973-2582

  • Press 3 from Main Menu
  • Enter Permit Number (6-Digit)
    • Permit number 15-9999 would be entered as 159999. The system will read back the permit number. If correct, press #.
  • Enter Permit Type (Building, Electrical, Plumbing, Mechanical)
  • Last Inspection Results will be played.
    • Press 1 to Hear the Previous Results
    • Press 2 to Exit Inspection Results Menu
    • Press 1 to End Call
    • Press 2 to Repeat these Results
    • Press 3 to Hear Results on a Different Permit
    • Press 4 to Return to Main Menu
    • Press 9 to Repeat this Menu

 

TO OBTAIN PLAN REVIEW STATS/COMMENTS, PRESS 4

To Obtain Plan Review Status/Comments, Call (925) 973-2582

  • Press 4 from Main Menu
  • Enter Permit Number (6-Digit)
    • Permit number 15-9999 would be entered as 159999. The system will read back the permit number. If correct, press #.
  • Hear Site Address
  • Hear Plan Check Stops and Status
    • Press 5 to Receive a Fax with this Information (Please enter your 10-Digit Fax Number)
    • Press 1 to End this Call
    • Press 2 to Repeat these Results
    • Press 3 to Hear Results on a Different Application
    • Press 4 to Return to Main Menu
    • Press 9 to Repeat this Menu
To Fax on Demand, PRESS 5
To Speak with Staff, PRESS 0
Listen to General Information, PRESS *

To End Call/Hang-Up, PRESS #

Inspection Time Window - An inspection time window is available on the system:

AM 8:30 a.m. to 12 p.m.
PM 12 p.m. to 2:30 p.m.
Anytime 8:30 a.m. to 2:30 p.m.

Helpful Hints

  • Because cellular phones often have interruptions in the transmitting of information, they have been found to be unreliable when using the System.
  • To prevent problems with your scheduling, it is recommended that you use a hardwired touch-tone phone.
  • When first using the system, it is important that you listen to the entire message at each step of the system. However, once you have become familiar with the procedures, you may move on to the next step by pressing the proper number at any time during the message.

 

 

We provide efficient delivery of quality public services that are essential to those who live and work in San Ramon.
2401 Crow Canyon Rd, San Ramon, CA 94583 |
Map | Phone (925) 973-2580